RM Customer Testimonials

Hi Ian

First, I want to tell you that I previously ordered a plate rack from another supplier. It was bespoke, lovely and I was so excited to receive it on the 12th November……then it all went wrong – the seller ‘accidentally’ refunded me without notice & was unhappy when I complained to him. It culminated in the seller sending me several very, very unpleasant emails, none of which I responded to but he didn’t stop his abuse for quite a trail…

And so, without my much anticipated plate rack & ’smarting’ somewhat, I tentatively looked again and found you. Talk about chalk and cheese! I didn’t think the sting of the previous experience could be taken away but, my goodness, have you! Purchase was easy; communication great; attitude of staff exemplary; delivery before expected; plate rack BEAUTIFUL & actually more what I wanted than the previous.

Thank you so much for, well, everything! My Dad has the ‘project’ of painting it but it will be on my wall before Christmas and I am already so proud of it. There truly was a platinum lining to losing my first and Ryan Matthews is it.

I really can’t thank you enough.

Best wishes

Sotu

Well made piece. Also carried out a modification for me. Delivery was spot on.

Good morning,

That’s fantastic news thank you so much that is very much appreciated!

So excited to have finally come across you and something so perfect for my kitchen.

Many thanks
Samantha

Hi Ian

First, I want to tell you that I previously ordered a plate rack from another supplier. It was bespoke, lovely and I was so excited to receive it on the 12th November……then it all went wrong – the seller ‘accidentally’ refunded me without notice & was unhappy when I complained to him. It culminated in the seller sending me several very, very unpleasant emails, none of which I responded to but he didn’t stop his abuse for quite a trail…

And so, without my much anticipated plate rack & ‘smarting’ somewhat, I tentatively looked again and found you. Talk about chalk and cheese! I didn’t think the sting of the previous experience could be taken away but, my goodness, have you! Purchase was easy; communication great; attitude of staff exemplary; delivery before expected; plate rack BEAUTIFUL & actually more what I wanted than the previous.

Thank you so much for, well, everything! My Dad has the ‘project’ of painting it but it will be on my wall before Christmas and I
am already so proud of it. There truly was a platinum lining to losing my first and Ryan Matthews is it.

I really can’t thank you enough.

Best wishes

Sophie

Hi Ryan, I have been meaning to contact you for a while but not had much time…

Anyway, Plate Rack is up, Painted it prior to hanging (Two Tone Farrow and Ball). I have included some pictures for you if you need them for the website…

Thank you for some great shelving. Guests all comment on them but they do tend to work in our kitchen well as we designed our own back to basics (old fashion) kitchen.

Regards,
Lyndon

Absolutely stunning and well made item. Can’t wait to see it up in my new kitchen. Good communication from seller. Highly recommended

I can’t recommend the plate rack or the business enough.

Ian is one of the most customer focused people I’ve ever met, who will go that extra mile to ensure customer & product satisfaction; something you rarely find these days! This bespoke plate rate is a beautiful feature to my kitchen. It’s sturdy, well made and amply holds all my crockery.

It’s exceptional value for money & a fine piece of furniture to add to my home.

Thank you.

Very well made kitchen plate rack. Highly recommended, and a very prompt and personal service.

I thoroughly recommend RMDirectUKLTD.

I am absolutely delighted with the beautifully made plate rack Ian made for me. Communication throughout the whole process was excellent; Ian was extremely patient, helpful and produced an adapted version of the Catherine for me, which I painted and fits in brilliantly with my new kitchen.

This sturdy piece of furniture holds all the crockery I use on a daily basis, making it all easily accessible and is a lovely feature in the kitchen.

Thank you Ian.

Amazing item and service. The communication was 2nd to none.

As it was a handmade item I had lots of questions before I placed my order and they got back to me really quickly with everything I needed.

The item arrived on time nice and safe and the finished product is solid and as expected.

It’s now on my wall painted in my chosen colour and looking brilliant.

Lovely, very well made, sturdy and gorgeous plate rack; plus excellent communications with the friendly seller.

Am very, very pleased with my purchase, thank you very much.